Go Air Cabin Crew , You Can do it

Hi Academia,

Recently some Viral video showing heated exchange between IndiGo crew member and passenger saying  “I am not your servant”:  and  Passenger Tried to Open Door During Flight and Attacked Attendant, U.S.

Those are few of some challenges Faced by Airline Stewardesses in Handling “Unruly” Passengers

Air travel is one of the most convenient and efficient modes of transportation available today. However, as with any form of transport, there are bound to be challenges that arise from time to time. One of the most challenging aspects of air travel is the handling of unruly passengers. Airline stewardesses are often the front-line personnel who have to deal with such situations. The challenges that airline stewardesses face when handling unruly passengers and provides tips on how they can stay professional and calm in difficult situations.

One of the biggest challenges that airline stewardesses face when dealing with unruly passengers is maintaining their composure and professionalism. It is easy to become emotional when faced with a difficult situation, especially if the passenger is being verbally or physically abusive. However, airline stewardesses must maintain their professional demeanor at all times and avoid reacting emotionally to the situation. This can be difficult, but it is essential to ensure that the situation does not escalate further.

Another challenge that airline stewardesses face when dealing with unruly passengers is ensuring the safety of other passengers. In some cases, unruly passengers may pose a threat to the safety of other passengers. In such situations, airline stewardesses must act quickly to ensure that the situation is contained and that other passengers are not put at risk.

There have been numerous incidents of unruly passengers causing disruptions on flights, leading to challenges for airline crews. Some examples are:

1. In January 2021, a passenger on a Delta Airlines flight from Miami to Atlanta refused to wear a mask and became aggressive towards the flight attendants. The passenger was eventually escorted off the plane by police.

2. In February 2020, on a Korean Air flight from Seoul to Seattle, a passenger became unruly and started yelling at the flight attendants. The situation escalated when the passenger tried to open the aircraft door mid-flight. Passengers and crew members had to restrain the passenger until the plane landed safely.

3. In August 2019, a British Airways passenger on a flight from London to Cairo became unruly and started screaming and hitting other passengers. The flight crew had to restrain the passenger using handcuffs and the flight was diverted to Istanbul.

4. In July 2018, a passenger on a JetBlue flight from Los Angeles to New York became unruly and started harassing other passengers. The passenger was restrained by the flight crew and later arrested by police.

5. In June 2017, a passenger on an American Airlines flight from Honolulu to Los Angeles tried to open the emergency exit door mid-flight. The flight crew was able to restrain the passenger and the plane landed safely.

These incidents highlight the challenges that airline crews face when dealing with unruly passengers. It is essential for airline crews to remain calm and professional in such situations while also ensuring the safety of all passengers on board.

One effective way for airline stewardesses to stay professional and calm in difficult situations is to undergo regular training. This training should cover a range of scenarios, from dealing with unruly passengers to handling emergency situations. By undergoing regular training, airline stewardesses can develop the skills and confidence they need to deal with difficult situations.

Another way that airline stewardesses can stay professional and calm in difficult situations is by remaining empathetic towards the passenger. While it may be tempting to become angry or frustrated with an unruly passenger, it is important to remember that they may be going through a difficult time. By remaining empathetic, airline stewardesses can defuse the situation and help the passenger to calm down.

To illustrate how airline stewardesses can handle difficult situations, consider the following example. Imagine that a passenger becomes unruly and starts shouting at airline staff. In this situation, the airline stewardess should remain calm and professional. They should listen to the passenger and try to understand why they are upset. If the passenger continues to be unruly, the airline stewardess should call for backup and follow the airline’s procedures for dealing with unruly passengers.

In Short, airline stewardesses face many challenges when handling unruly passengers. It is important for them to remain professional and calm at all times, even in difficult situations. By undergoing regular training, remaining empathetic towards passengers, and following established procedures, airline stewardesses can effectively handle unruly passengers and ensure the safety of all passengers on board.